Refund Policy
At Alovet, we strive to ensure your complete satisfaction with every purchase made on our platform. We understand that sometimes you may need to return or exchange an item. Therefore, we have crafted a comprehensive refund policy to make your shopping experience hassle-free.
30-Day Satisfaction Guarantee
We offer a 30-day satisfaction guarantee on all our kids' products. If for any reason you are not completely satisfied with your purchase, you may return it within 30 days of the delivery date for a full refund or exchange. Please note that the item must be unused, in its original packaging, and in the same condition as received.
Damaged or Defective Items
In the unlikely event that your item arrives damaged or defective, we will gladly replace it at no additional cost to you. Please contact our customer service team within 7 days of receiving the damaged or defective item to initiate the replacement process.
How to Initiate a Return or Exchange
To initiate a return or exchange, please contact our customer service team with your order number and reason for return. We will provide you with a return authorization and instructions on how to proceed.
Return Shipping
Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part, such as receiving a damaged or defective item. We recommend using a trackable shipping method to ensure the safe return of your item.
Refund Process
Once your return is received and inspected, we will send you an email notification to inform you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider's policies.
Contact Us
If you have any questions or concerns about our refund policy, please don't hesitate to contact our customer service team. We are here to assist you and ensure that your shopping experience with Alovet is nothing short of excellent.